FAQ


Birthdate Candles

Product

What are Birthdate Candles made from?

Birthdate Candles are poured with an all-natural blend of soy, coconut, and apricot wax and custom natural fragrance oils. The vessel is a reusable and recyclable premium glass jar with a 100% cotton wick.

 

Where are Birthdate Candles made?

The candles are all hand-poured with love in small batches in the Northeast USA.

 

How did you develop the scents?

We worked hand-in-hand with master perfumers to craft bespoke fragrances based on the personality traits identified in the astrological readings. The personalized scents are woodsy, mystical, and floral — they are custom-made to calm and soothe the spirit of the recipient.

     

    How long will my candle last?

    Each candle burns for 60-80 hours, providing a long, beautiful, and clean burn.

     

    Can the glass be recycled or reused?

    Absolutely. Because of the personalized custom label, you wouldn’t want to wash the outside of the glass. That said, each glass makes a great pen cup, make-up brush holder, a stash for crystals or tarot cards...the possibilities are endless.

    Do you display your Birthdate Candle in a creative way? Send us a note on Facebook or Instagram (@birthdatecandles).

     

    What size are the candles?

    The candles contain 13.5 ounces of wax, which provides a long, beautiful burn of 60-80 hours. They’re about 5.5’’ tall and 3’’ wide, making a perfect-sized centerpiece for your desk, bookshelf, side table, etc.

     

       

      Returns and Exchanges

      What do I do if I received the wrong product or something is wrong with my order?

      Oh no! We’re sorry that happened. Shoot us an email at support.ca@birthdatecandles.com, and we’ll make sure your issue is fixed.

       

      My candle came damaged. Can I exchange it?

      That’s a bummer. Send us a picture at support.ca@birthdatecandles.com and we’ll take it from there to get you a new candle.

       

      How can I return or exchange my order?

      We can only take returns or exchanges for unburned candles still in their original state. But we want you to be happy with your order — please reach out to support.ca@birthdatecandles.com if you have any issues.

       

      Gifts

      Can I send this as a gift?

      Definitely! Birthdate Candles make a thoughtful, unique gift for any occasion. You can include a gift note at checkout, which the recipient will see when they receive their order!

       

      Can I include a gift receipt?

      Yes — there’s no price information on the packing slip, so you won’t need to worry about your recipient seeing the price. You will be able to include a gift message during the checkout process that your recipient will see when it arrives!

       

      I have a general question about my order

      Ask away by emailing us at support.ca@birthdatecandles.com. Make sure you include your order number from our initial confirmation email, so we can help you as quickly as we can.

       

      The Birthdate Book

      Product

      How many pages are in the Birthdate Book? 

      The Birthdate Book is 70+ pages of detailed—and fully customized—personal horoscope interpretation and analysis, aka alllll the secrets and insights your chart has to offer. (Like, every last one.) 


       

      Where is the book made and what is it made of?

      The book is made-to-order in the USA with a fabric-bound, gold foil-stamped hardcover displaying the customized natal chart of its soon-to-be owner. 

       

      How large is the book?

      The Birthdate Book is 8x8 inches. We think it’s the perfect size for a coffee table or desk (or, you know, whatever surface you use to WFH).

       

      How did you develop the information in the book?

      It all starts with (dramatic drumroll, please) you. Our team of astrologers and writers generates your unique astrological birth chart based on the exact moment, date, and location of your birth. From there, they create a detailed analysis of your every whim, ambition, pet peeve, quirk, talent, and—you get it.

       

      Where is the book made?

      Each book is lovingly crafted in the Northeast USA. 

       

      When will my book ship?

      Since all of our books are made to order and completely unique down to the time you were born, your Birthdate Book will ship about 2 weeks after the order is placed.


      Can I cancel my order?

      Changed your mind? No worries! As long as you reach out to us before the production of your book starts, we will be able to cancel your order.

      • Note: Please know that you should reach out as soon as possible to get your order cancelled. Since each book is personalized to each individual, we aren’t able to cancel an order once production has started.


      I made a mistake - can I make changes to the book before it ships?

      Oh no! We’re sorry to hear that happened, please shoot us an email at support.ca@birthdatecandles.com, and if your book isn’t in production, we’ll make sure your issue is fixed!

      • Note: Please reach out as soon as possible to get your order updated. Since each book is personalized to each individual, we aren’t able to cancel an order once production has started.

       

      What if I don't know my birthtime?
      That’s okay! If you’re unsure, we recommend using the sunrise time on your birth date

       

      I think I made a mistake on my birth information -- can you confirm what I submitted? 
      Of course! If you shoot our support team a message at support.ca@birthdatecandles.com, they’d be happy to send you a copy of what you submitted.

       

      Which house system do you use for the book?
      We use the whole sign house system to craft your one-of-a-kind horoscope and natal chart.

       

      What information will I need for the book?
      We’ll use your birthdate, time of birth, and location of birth. You’ll also have the option to write a dedication page, to make any copy extra special.

       

      Returns and Exchanges

      Can I return/exchange my book?

      Unfortunately, since each book is personalized to each individual, we are unable to accept returns or offer exchanges

       

      What if my book is damaged? Can I exchange it? 

      Oh no! Send us a picture at support@birthdatecandles.com and we’ll be happy to help out!

      Shipping

      Check out our Shipping Policy page for more information.

       

      What types of shipping do you offer?

      Candles: We ship from Ontario via UPS ground.
      Books: We ship from Northeast USA via DHL ground.

       

        How can I track my shipment?

        We’ll send you a UPS/DHL tracking number as soon as we ship your candle  and/or book.

         

          How long does it take for my order to ship?

          Candles: Since every single one of our candles is personalized to the day, it can take up to 1 week after ordering for them to ship.

          Books: Since all of our books are made to order and completely unique down to the time you were born, your Birthdate Book will ship about 2 weeks after the order is placed. 

           

          Do you offer overnight shipping?
          Not yet! Right now, we only offer UPS ground on candle orders and DHL ground on book orders.

           

          Do you ship internationally?

          Yes! Right now, we ship to addresses in both the United States & Canada. Want to see us ship to your country? Please email us at hi@birthdatecandles.com if you have a specific country request.

            

          I have a question about my order that is in transit.

          Check your inbox for your tracking number from UPS or DHL. Doesn’t answer your question? For Candle inquiries call UPS directly at 1 (800) 742-5877. For Book inquiries call DHL directly at 1 (800) 225-5345.

          Still need help? Reach out to support.ca@birthdatecandles.com with your order number and a detailed description of the issue.

           

          Press & Partnerships

          Who should I contact for press or partnership inquiries?  

          Drop us a line at hi@birthdatecandles.com