All Birthdate Candles ship from our Canadian fulfillment center in Ontario. We ship candles domestically via UPS ground service.
All Birthdate Books are printed and shipped from our fulfillment center in the Northeast USA. All Birthdate Books are shipped to Canada via DHL ground service.
Since each candle is personalized to the day, it can take up to 1 week after ordering to ship. Once your candle ships, you will receive a confirmation email containing an UPS tracking number so you can keep tabs on your order.
All Candles ship via UPS ground. Time in transit is 3-8 days after processing, dependent on province destination.
We charge $5.99 CAD flat rate fee for single candle shipments. We waive the $5.99 CAD flat rate fee on orders of 2+ candles.
Since all of our books are made to order and completely unique down to the time you were born, your Birthdate Book will ship about 2 weeks after the order is placed. Once your book ships, you will receive a confirmation email containing a DHL tracking number so you can keep tabs on your order.
We ship from the northeast of the US to all provinces in Canada via DHL Ground. Time in transit is 6-8 days after processing, dependent on province destination.
We charge a flat $9.99 CAD fee for all book orders.
Import Duties / Customs
For orders <$150 CAD, there should not be any import duties charged. In the off chance, fees are charged by customs officials, you are responsible for payment as these costs are not included in the shipping and handling fees.
Returns & Exchanges
Damages / Wrong Product
If you received the incorrect product or there is damage, please reach out to email@example.com, and we’ll make sure your issue is fixed.
Returns & Exchanges
We only take returns or exchanges for unburned candles in their original states. Customers are responsible for return shipping fees. Please reach out to firstname.lastname@example.org to set up a return or exchange.